SALES/RETURN/CANCELLATION POLICY

ALL SALES FINAL

Sales Policy

Product sales are restricted to anyone under the age of 18. We reserve the right to refuse service/sales to anyone if we believe products are being misused or abused. Delivery in New Braunfels city limits is available to qualifying individuals and is based upon a “next available” basis. 

Return Policy

We accept returns for product replacement for items damaged in transit. We apologize if there was a issue with your order, we may be able to help, contact our customer services department at 830-400-7023 or dusty@orangepistil.com   

Due to the nature of the customized products that we offer, all sales must be final to ensure the quality and safety of our customers.  To be eligible for an exchange, you must first email us within 7 days of receiving the damaged shipment at dusty@orangepistil.com in order to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Cancellation Policy

Due to the fact that we often prepare and ship orders immediately, we have a zero cancellation policy. If you wish to try to cancel and order, please call 830-400-7023 and if we have not packaged your order, we can possibly cancel your order. There are no guarantees that an order can be cancelled and refunded.

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